Privacy Policy
SSDN Trading Co. respects your privacy and is committed to handling customer information responsibly.
This Privacy Policy explains how information may be collected, used, stored and shared when you visit or use ssdn.com or purchase products from us.
1. Information We Collect
Depending on how you interact with our website, we may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Product and transaction details
- Information submitted through contact or support forms
- Information provided through customer-service communications
- Information provided through WhatsApp or other communication channels
- Device and browser information
- IP address
- Website usage information
- Cookies and similar technical information
Payment information may be processed through third-party payment providers.
2. How We Use Your Information
We may use information collected from you to:
- Process and fulfil orders
- Verify orders
- Arrange delivery
- Process payments
- Provide customer support
- Respond to enquiries
- Process returns and refunds
- Handle warranty-related assistance
- Communicate about orders
- Send tracking information
- Improve our website and services
- Understand website usage
- Detect and prevent fraud
- Maintain website security
- Comply with applicable legal requirements
3. Order Verification
SSDN may contact customers by phone, WhatsApp, email or other available communication channels to verify an order before dispatch.
This may be done to confirm order information, delivery details or other information necessary for processing the order.
4. Payment Information
Payments may be processed through third-party payment providers such as Razorpay.
SSDN does not need to directly store complete payment-card information when the payment is processed through an external payment provider.
Payment providers may independently collect and process payment information according to their own privacy policies and terms.
5. Shipping and Delivery Information
We may share necessary customer information with delivery and logistics partners to fulfil an order.
This may include information such as:
- Customer name
- Delivery address
- Phone number
- Order details
Only information reasonably required for fulfilment may be shared for this purpose.
6. Analytics and Website Technologies
Our website may use analytics, advertising, security and website-performance technologies.
These technologies may collect information such as browser type, device information, IP address, pages visited, interactions and other technical information.
This information may be used to understand website performance, improve user experience, measure marketing activity and maintain website security.
7. Cookies
SSDN may use cookies and similar technologies to:
- Keep the website functioning
- Remember certain preferences
- Support shopping-cart functionality
- Understand website usage
- Improve website performance
- Measure advertising and marketing activity
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Marketing Communications
Where applicable, SSDN may communicate with customers through email, WhatsApp, SMS, phone or other available channels.
Marketing communications may include information about products, services, offers or other SSDN-related communications.
Customers may request to stop receiving promotional communications where applicable.
Transactional communications, such as order confirmations, delivery information or important service messages, may still be sent when necessary.
9. Sharing Information With Third Parties
SSDN may share relevant information with third-party service providers that help operate the business.
These may include:
- Payment providers
- Delivery and logistics providers
- Website and technology providers
- Analytics providers
- Advertising platforms
- Communication providers
- Security and fraud-prevention services
- Professional or legal service providers where necessary
Information may also be disclosed where required by applicable law, legal process or government authorities.
10. Sale of Personal Information
SSDN does not sell customer personal information as a commercial product.
Information may nevertheless be shared with service providers where necessary to operate the website, process orders, provide services, measure website performance or conduct other legitimate business activities.
11. Data Security
SSDN takes reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
SSDN does not control the privacy practices of third-party websites.
Customers should review the applicable privacy policies of third-party websites before providing personal information.
13. Data Retention
SSDN may retain customer and transaction information for as long as reasonably necessary for business operations, customer service, legal, accounting, tax, fraud-prevention and regulatory purposes.
The retention period may vary depending on the type of information and applicable requirements.
14. Your Privacy Requests
Where applicable under law, customers may contact SSDN regarding requests relating to their personal information, including requests for access, correction or other applicable rights.
Requests may be sent to:
We may need to verify the identity of the person making a request before processing it.
15. Changes to This Privacy Policy
SSDN may update this Privacy Policy from time to time.
The latest version will be published on this page together with the updated date.
16. Contact Us
SSDN Trading Co.
Website: ssdn.com
Email: support@ssdn.com
Support Hours: 9:00 AM to 9:00 PM