Terms & Conditions
These Terms & Conditions govern your use of ssdn.com and your purchase of products from SSDN Trading Co. By accessing or using the website, placing an order or purchasing a product, you agree to these Terms & Conditions.
1. About SSDN Trading Co.
SSDN Trading Co. operates ssdn.com and provides customers with access to products, information and related services through the website.
These Terms & Conditions apply to all visitors, users and customers who access or use the website.
2. Use of the Website
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for any unlawful or unauthorized purpose
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the operation or security of the website
- Submit false, misleading or fraudulent information
- Use the website in a manner that could damage, disable or impair its functionality
- Attempt to misuse or exploit website content, systems or services
SSDN may restrict or suspend access to the website where reasonably necessary to protect the website, its users or its business.
3. Product Information
SSDN aims to provide accurate product descriptions, images, specifications and other information on the website.
However, product images, colours, packaging, availability and other details may vary from the actual product.
Product information may be updated or changed without prior notice where necessary.
Customers should review the available product information before placing an order.
4. Product Availability
Products displayed on the website may be subject to availability.
The presence of a product on the website does not guarantee that the product will always be available for purchase.
SSDN may cancel an order where a product is unavailable or cannot be supplied.
If SSDN cancels a prepaid order because of an availability issue, the full amount paid for that order will be refunded through the applicable payment process.
5. Pricing and Product Information
SSDN makes reasonable efforts to display accurate pricing and product information.
However, errors may occasionally occur, including incorrect pricing, product information or other listing information.
SSDN reserves the right to cancel an order where an incorrect price or significant listing error has occurred.
If SSDN cancels a prepaid order because of an incorrect price or listing error, the full amount paid for that order will be refunded through the applicable payment process.
6. Orders
Placing an order on the website constitutes a request to purchase the selected products.
An order may be subject to verification before dispatch.
SSDN may contact the customer by phone, WhatsApp, email or another available communication channel to verify order details.
SSDN reserves the right to accept, reject or cancel an order where reasonably necessary.
7. Order Cancellation by Customer
Customers may request cancellation of an order before dispatch.
Cancellation requests should be submitted through the available SSDN support channels as soon as possible.
A cancellation fee may apply to certain orders where applicable.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.
8. Cancellation by SSDN
SSDN may cancel an order in circumstances including:
- Incorrect pricing or product information
- Product or stock availability issues
- Payment-related issues
- Failure to complete required order verification
- Suspected fraudulent or unauthorized activity
- Incorrect or incomplete order information
- Other operational or order-processing issues
If SSDN cancels a prepaid order, the full amount paid for that order will be refunded through the applicable payment process.
9. Payment
Available payment methods may include:
- UPI
- Net banking
- Cash on Delivery, where available
- Partial payment, where available
Payment methods may vary depending on the order, product, location or other applicable conditions.
EMI is currently not available.
SSDN may require successful payment or payment verification before processing or dispatching an order.
10. Shipping and Delivery
Orders are generally processed and prepared for dispatch within 3 to 10 days from the date of order confirmation.
Shipping charges may apply depending on the order, product and delivery location.
Free shipping may be available in certain cases but is not applicable to all orders.
Express delivery may be available for selected orders or locations, subject to applicable conditions.
Customers are responsible for providing accurate delivery information.
For detailed information regarding shipping, delivery attempts, tracking, RTO and related matters, please refer to the Shipping & Delivery Policy.
11. Returns, Refunds and Exchanges
Returns may be accepted in certain circumstances and subject to the applicable return conditions.
The general return request window is 7 days from the order date.
Returns may generally be considered for manufacturing defects, damaged products, missing products or incorrect products, subject to applicable conditions and verification.
Used products may not be eligible for return.
SSDN may require photographs, videos and an unboxing video for certain damage, missing or incorrect-product claims.
Returned products may be inspected before a refund or exchange is approved.
For complete information, please refer to the Return & Refund Policy.
12. Delivery Failure and RTO
Customers should ensure that someone is available to receive the order when delivery is attempted.
Generally, one delivery attempt may be made.
If the customer is unavailable or the delivery cannot be completed, the order may be returned to SSDN and treated as a Return to Origin (RTO).
If an order becomes an RTO, any partial payment made by the customer may not be refunded.
If the customer requests reshipment after an RTO, applicable reshipping charges may be payable by the customer.
13. Customer Information
Customers are responsible for providing accurate and complete information when placing an order or communicating with SSDN.
This may include:
- Name
- Phone number
- Email address
- Billing address
- Shipping address
- Payment or order information
- Other information required to process the order
Customers should promptly inform SSDN if any important order or delivery information needs to be corrected.
14. Intellectual Property
Unless otherwise stated, the content available on ssdn.com, including text, graphics, images, logos, designs, layouts and other materials, may be owned by or licensed to SSDN Trading Co. or the relevant rights holder.
You may not reproduce, copy, modify, distribute, publish or commercially exploit website content without appropriate authorization.
Third-party brand names, trademarks, logos and product materials remain the property of their respective owners.
15. Third-Party Services and Links
The website may use or provide access to third-party services, payment providers, logistics providers, technology services or external websites.
SSDN does not control the policies, availability or practices of independent third-party services.
Use of third-party services may be subject to the applicable terms and policies of those providers.
16. Website Availability and Accuracy
SSDN aims to keep the website available and information reasonably accurate.
However, SSDN does not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.
Information on the website may be updated, corrected or changed from time to time.
17. Limitation of Liability
To the extent permitted by applicable law, SSDN Trading Co. will not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service interruptions, delivery delays, technical failures or other events outside SSDN's direct control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Changes to These Terms
SSDN may update or modify these Terms & Conditions from time to time.
The latest version will be published on this page together with the updated date.
Your continued use of the website after changes are published may be subject to the updated Terms & Conditions.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable law, courts located in Delhi, India shall have jurisdiction over matters arising in connection with these Terms & Conditions or your use of the website.
20. Contact Us
For questions regarding these Terms & Conditions, customers may contact SSDN Trading Co. through:
Email: support@ssdn.com
Website: ssdn.com
Support Hours: 9:00 AM to 9:00 PM
Customers may also contact SSDN through WhatsApp or phone using the available support details.