Shipping & Delivery
SSDN Trading Co. aims to provide a clear and reliable delivery experience for customers purchasing through ssdn.com. This policy explains order processing, shipping, delivery attempts, tracking and situations that may affect delivery.
1. Order Processing
Orders are generally processed and prepared for dispatch within 3 to 10 days from the date of order confirmation.
Processing time may vary depending on the product, order verification, payment confirmation, stock availability and other operational requirements.
SSDN may contact the customer by phone, WhatsApp or other available communication channels to verify an order before dispatch.
2. Shipping Locations
SSDN primarily serves customers across India.
International orders may also be accepted in certain cases, subject to product availability, shipping feasibility, applicable charges and other requirements.
International shipping availability and applicable charges may be confirmed separately before an order is processed.
3. Shipping Charges
Shipping charges may apply depending on the order, delivery location, product and applicable shipping conditions.
Free shipping may be available in certain cases but is not applicable to all orders.
Any applicable shipping charges will be calculated and communicated as part of the order process.
4. Express Delivery
SSDN may offer express delivery for selected orders or locations where available.
Express delivery availability, charges and estimated delivery timelines may vary depending on the product and delivery location.
5. Delivery Partners
SSDN may use appropriate courier and logistics partners to deliver orders.
The delivery partner may vary depending on the delivery location, product and shipping requirements.
6. Tracking Information
Customers will receive tracking information after the order has been dispatched, where tracking is available.
Tracking information may be sent to the email address provided with the order.
Customers can use the tracking information to check the progress of their shipment.
7. Delivery Attempts
Generally, one delivery attempt is made by the delivery partner.
Customers should ensure that someone is available at the provided delivery address to receive the order.
If the customer is unavailable when the delivery is attempted, the shipment may be returned to SSDN and treated as a Return to Origin (RTO).
8. Return to Origin (RTO)
An order may become an RTO if the customer is unavailable to receive the shipment or the delivery cannot be completed.
Where an order becomes an RTO, any partial payment made by the customer may not be refunded.
If the customer requests the order to be shipped again after an RTO, applicable reshipping charges will be payable by the customer.
9. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete delivery address, phone number and other required delivery information.
If an incorrect or incomplete address is provided, SSDN may contact the customer to clarify or update the information.
Additional charges may apply if an order needs to be reshipped because of an incorrect or incomplete address provided by the customer.
10. Damaged Packages
Customers should inspect the package at the time of delivery where reasonably possible.
If the package appears damaged, opened or tampered with, the customer should immediately take clear photographs and videos of the package and product.
The customer should then contact SSDN and raise a support request with the required photographs and videos.
For damage-related claims, an unboxing video may be required for review.
11. Delayed Deliveries
Delivery timelines may be affected by circumstances such as logistics delays, weather conditions, operational issues, incorrect address information, regional restrictions or other circumstances outside SSDN's direct control.
If a delivery is delayed, customers may contact the relevant delivery partner using the available tracking information.
Customers may also contact SSDN support for assistance regarding the order.
12. Order Cancellation Before Dispatch
Customers may request cancellation of an order before dispatch.
Cancellation requests can be made through the available SSDN support channels.
A cancellation fee may apply in certain orders where applicable.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.
13. Cancellation by SSDN
SSDN may cancel an order in circumstances including:
Incorrect pricing or product information
Stock or availability issues
Payment-related issues
Failure to complete required order verification
Suspected fraudulent or unauthorized activity
Other order-processing or operational issues
If SSDN cancels a prepaid order, the full amount paid for that order will be refunded through the applicable payment process.
14. Payment and Order Verification
SSDN accepts available payment methods including:
- UPI
- Net banking
- Cash on Delivery, where available
- Partial payment, where available
Orders may be verified by phone, WhatsApp or another available communication channel before dispatch.
Payment or order verification may be required before an order is processed or dispatched.
15. Delivery Information
Customers should ensure that their contact and delivery information remains accurate and accessible throughout the order process.
Customers may receive order-related communications, including confirmation, verification, dispatch and tracking information, through the contact details provided during checkout.
16. Contact Us
For questions regarding shipping or delivery, customers may contact SSDN Trading Co. through:
Email: support@ssdn.com
Website: ssdn.com
Support Hours: 9:00 AM to 9:00 PM
Customers may also contact SSDN through WhatsApp or phone using the available support details.